The following section specifies the terms and conditions for Wonderland.ae Dubai. These terms and conditions are exclusively for use of this website.

User Privacy:

Wonderland Dubai respects the privacy of its customers, business partners, employees and job applicants and other visitors to its websites who may choose to provide personal information. It recognizes the need for appropriate protections and management of personal information that you provide to it. This Privacy Statement will assist you in understanding what types of information Wonderland Dubai may collect, how that information may be used, and with whom the information may be shared.

Order Placement:

Whenever you are making a customer order, you will have to make 50% payment advance if the order its more than AED 500 of your order. The payment can be made through online gateway or even on our-website.

Returns:

Wonderland.ae is committed to meeting your expectations and beyond. Due to the nature of our products, we do not accept returns or exchanges once the items have been shipped. We do offer replacement for orders damaged upon arrival, or wrong item shipped.

Any damages/losses will be handled on a case by case basis, and all sales are final.

Should an item arrive damaged, please notify us as soon as possible so it can be rectified.  All merchandise returned must be in its original packing with all labels and tags. The original invoice must accompany the returned items, otherwise it will not be accepted.

Please email an image of the damage along with your order number to: wonderland.dxb@gmail.com or call us on +971526439996 and we will get back to you shortly.

ALL Shipping fees are non-refundable.

Deals and Reduce Pricing:

All reduced prices and deals will be offered on first come and first served basis.

Shipping:

Under no circumstances, Wonderland will take any responsibility of problems that may occur during the shipping process. Wonderland would not take any responsibility of mishandling or any other problem that may take after delivered the product or product which already handover to customer.

In case of any product returns, customer is responsible to make necessary arrangements for shipping and may also make any incidental charges that are to be incurred in this regard.

Out of Stock Policy:

If an item is out of stock for sometime, Wonderland will try to prepare it at its earliest. Just in case, if it is not possible for Wonderland then it reserves the right to decline any order.

Information Sharing:

In connection with customers’ orders, Wonderland collects, uses and processes personal information of the client. The information received from the client is used only for the purpose of business. This information is used by staff members, vendors, suppliers, shipping companies and other parties as and when required for processing your business orders.

Account Information:

– Wonderland event LLC maintains the Wonderland.ae Website (“Site”)
– United Arab Emirates is our Country of Domicile. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
– We accepts payment by Visa or MasterCard debit and credit cards in AED for its products
– We will not trade with or provide any services to OFAC and sanctioned countries
– Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
– Cardholder must retain a copy of transaction records and Merchant policies and rules
– User is responsible for maintaining the confidentiality for them self.