Refund Policy | Wonderland.ae

Wonderland.ae is committed to meeting your expectations and beyond. Due to the nature of our products, we do not accept returns or exchanges once the items have been shipped. We do offer replacement for orders damaged upon arrival, or wrong item shipped.

Any damages/losses will be handled on a case by case basis, and all sales are final. If there is any item received with damages, please notify us as soon as possible so it can be rectified.  All merchandise returned must be in its original packing with all labels and tags. The original invoice must accompany the returned items, otherwise it will not be accepted.

Please email an image of the damage along with your order number to: wonderland.dxb@gmail.com or call us on +97145515736 and we will get back to you shortly.

ALL Shipping fees are non-refundable.

Order Cancellation

Should you wish to cancel an order after it has been placed, kindly email customer support on wonderland.dxb@gmail.com or call +97145515736 with your order number to request order cancellation. Orders can only be cancelled if they have not yet been shipped. Once an order has been shipped it cannot be canceled however, you can return the order as per our returns policy.