Frequently Asked Questions | Wonderland.ae
If you choose same day delivery (only in Dubai, Sharjah, Ajman) you will receive your order between
10:00am – 4:00pm or between 4:00pm – 11:00pm (Monday-Sunday)
if you choose normal delivery you will receive it within 2 working days (Saturday-Thursday)
You can message us on WhatsApp, to inform us at least 6 hours in advance. If you let us know less than 6 hours, chances are, your balloons are already prepared and we may not be able to accommodate your request for a new timing.
If you choose same day delivery we can delivery in weekend, if you choose normal delivery we can’t delivery in weekend.
You should place your order as soon as possible to secure your time slot on the preferred date. Although we accept last minute and same day orders but time slots are limited and priority will be given to customers who place their orders early.
We do not accept returns or exchanges once the items have been shipped. We do offer replacement for orders damaged upon arrival, or wrong item shipped.
Recommendations state that latex balloons, when filled with helium, should last up to 7 hours. However, foil balloons last a lot longer than this and can last days.
(Tested indoor in an air-conditioned room)
12″ – 12-15 hours
12″ confetti & heart – 6-9 hours
18″ – 15-20 hours
36″ – 1-3 days
36″ confetti – 1-2 days
18″ & 20″ – 4-5 days
XL – 4-5 days
Orbz & Cubez – 5-7 days
18″ – 7-14 days
24″ & 36″ – 7-21 days
To keep up the standards of Party Perfect, we only use top quality pure helium gas. We do not mix our gases to save costs. We believe in delivering the best.
Latex balloons can become covered with a velvet finish when atmospheric conditions change, such as in high humidity, in high ozone or when exposed to sunlight. The velvet finish is the result of oxidation, the first step in the bio-degradation (or natural breakdown) of the natural latex.
Sometimes, for no apparent reason, balloons burst. Bursting may be caused by static electricity brought about by changing weather conditions, or may occur under extreme heat, rapid weather changes, or caught by something sharp. While we use the highest quality balloons and take every precaution necessary with your balloons to ensure they last through your event, once the balloons leave our door or we have left the venue, they are out of our control.
Helium is a natural, non-flammable, non-toxic gas. It is lighter than air and is safe for the environment. Helium is an asphyxiated and inhaling it can also result in loss of consciousness, due to lack of oxygen – it should never be inhaled.